Quakenode ("we," "us," "our") is the data controller for personal data collected through quakenode.com and its subdomains. Our registered address is 15-19 Bloomsbury Way, London WC1A 2TH, UK.
Questions about this policy or data requests: privacy@quakenode.com
| Category | Examples | Why collected |
|---|---|---|
| Account data | Name, work email, institution type, password hash | Account creation and authentication |
| Usage data | API requests, strategy configurations, event subscriptions, timestamps | Service delivery, billing, abuse prevention |
| Execution data | Orders placed, fills, positions, P&L (where applicable) | Audit trail, regulatory compliance, support |
| Technical data | IP address, user agent, API key identifier | Security, rate limiting, diagnostics |
| Communications | Emails, support tickets | Responding to your enquiries |
| Contact form data | Name, email, message content | Processing your enquiry |
We do not collect sensitive personal data (e.g. health data, political opinions) and do not require it for use of the Platform.
We do not sell, rent, or trade your personal data. We share data only with:
All third-party processors are subject to data processing agreements and may not use your data for their own purposes.
| Data type | Retention period |
|---|---|
| Account data | Duration of account + 90 days after termination |
| Execution and order data | 7 years (regulatory requirement) |
| API access logs | 90 days |
| Support communications | 3 years |
| Contact form submissions | 2 years |
| Marketing consent records | Duration of consent + 3 years |
Our primary infrastructure is located within the United Kingdom and the European Economic Area. Where data is processed outside these regions (e.g. by a cloud provider with servers in the US), we ensure appropriate safeguards are in place via Standard Contractual Clauses or equivalent mechanisms recognised under UK GDPR.
Under UK GDPR, you have the following rights:
To exercise any right, email privacy@quakenode.com. We will respond within 30 days. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.
The quakenode.com website uses only essential cookies necessary for the site to function (e.g. session state). We do not use advertising or tracking cookies. We do not use third-party analytics services that set persistent tracking cookies.
We implement industry-standard security measures including encryption in transit (TLS 1.3), encryption at rest, API key hashing, access controls, and regular security reviews. Despite these measures, no system is completely secure; we cannot guarantee absolute security.
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the ICO within 72 hours and affected individuals without undue delay.
We may update this Privacy Policy from time to time. We will notify you of material changes via email before they take effect. The "last updated" date at the top of this page reflects the most recent revision.
For privacy-related questions or data requests:
Privacy Team — Quakenode
15-19 Bloomsbury Way, London WC1A 2TH, UK
privacy@quakenode.com